Today’s goal – empathetic listening.
According to author Stephen Covey in his title, “The 8th Habit: From Effectiveness to Greatness” communication is the most important skill in life. Covey writes that people spend about two-thirds of their time reading, writing, speaking or listening. There is one of these areas, however, that takes up between 40 and 50 percent of individuals’ time every day. Can you guess which area?
It is listening. Covey shares that most people “think” they know how to listen because they do it so much. But the truth is, the majority of us listen solely within our own frame of reference. This author explains that there are five levels of everyday listening beginning at the lowest level include:
2. Pretend listening (patronizing)
3. Selective listening
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