According to author Stephen Covey in his title, “The 8th Habit: From Effectiveness to Greatness” communication is the most important skill in life. Covey writes that people spend about two-thirds of their time reading, writing, speaking or listening. There is one of these areas, however, that takes up between 40 and 50 percent of individuals’ time every day. Can you guess which area?
It is listening. Covey shares that most people “think” they know how to listen because they do it so much. But the truth is, the majority of us listen solely within our own frame of reference. This author explains that there are five levels of everyday listening beginning at the lowest level include:
2. Pretend listening (patronizing)
3. Selective listening
4. Attentive listening
5. Empathetic listening
The first four areas in this continuum fall within one’s own frame of reference. Only the last, Empathic listening, does a person actually “transcend your own autobiography…out of your own history and judging tendencies, and get deeply into the frame of reference or viewpoint of another person.”
Covey underscores that the primary need to feel understood is like the body’s need for air in the lungs. Unless and until a person feels understood (and listened to), you will get no farther in communication with that individual.
Read on to learn Stephen Covey’s practical insights on how to further develop your ability to listen empathetically (and well).
· Be sincerely open to what others see and why they see the world as they do.
· People react to new information based on their previous experiences and personal history.
· There are always multiple ways to interpret information, keep this in the mental forefront of every conversation.
· Frequently, communication breaks down because of how people define the words spoken. However, when a spirit of empathy is present, true understanding heightens.